YOU GET TO PAY FOR THEIR INCONVENIENCE: Remember the Parking Authority’s motto, “customer-service driven”? Well, how about this for customer service:
Question: I parked my vehicle in a non-City owned parking lot and it’s been booted? What do I do?
Answer: If you paid to park in the lot and can provide a copy of your receipt, the lot owner must release your vehicle, but a $25 administrative fee may be charged. If you cannot provide proof of payment for the parking, you may be charged up to $100 plus the parking fees to remove the boot. If you feel you were unfairly booted, you may request a boot hearing in the Harris County Justice of the Peace Court
So, you paid to park AND you have your receipt to prove it, but you can still be charged a fee for the lot owner’s inconvenience. Guilty until proven innocent!
A run through the rest of the Parking Authority’s FAQ section gives new meaning to the phrase “customer-service driven.” Here’s another fun one:
Question: Can I legally park at a nonfunctioning meter?
Answer: According to City Ordinance, parkers may receive a citation while parked at a non-functioning meter. We encourage public parkers to report non-functioning meters to 3-1-1 as soon as possible with the exact location and meter number.
However, Lilliana Rambo has complained in the past about having only four mechanics to repair broken meters. So, good luck with that!
RELATED: Victim Turns Tables On Parking Boot Firm, KPRC-2
